Every Benka candle is poured by hand, so most orders are made or finished after you place them. This page explains how long that takes, how we ship across India and what delivery costs.
Where we deliver
We deliver to most PIN codes across India through trusted courier partners. We don’t ship outside India at the moment. For international gifting, message us on WhatsApp and we’ll see what’s possible.
Dispatch times
| Order type | Dispatched within |
|---|---|
| Ready pieces in standard colours | 3–5 working days |
| Custom colours, bouquets and hampers | 7–10 working days |
| Bulk and corporate orders | As agreed in your written quote |
During Diwali, Christmas and other festive seasons, dispatch can take a few days longer. If your order is for a specific date, tell us in the gift note at checkout or on WhatsApp and we’ll confirm before you pay.
Delivery time
After dispatch, metro cities usually receive orders in 2–4 working days, and other locations in 4–7 working days. Courier timelines are estimates and can be affected by weather, local restrictions or remote locations.
Shipping charges
| Delivery address | Charge per order |
|---|---|
| Within Maharashtra | ₹150 |
| Rest of India | ₹250 |
The delivery charge is a flat amount per order, whatever its size, and is added to your total at checkout before you pay. Product prices cover the candles and products only. For bulk and corporate orders, delivery is quoted separately.
Tracking your order
Once your parcel is dispatched, we share the courier name and tracking number on WhatsApp and by email. You can also check your order status on our Track your order page.
Packaging and heat
Soy wax softens in high temperatures. We pack every piece with protective filling, but please bring your parcel indoors promptly, especially in summer. If a candle arrives melted, broken or deformed, it counts as damaged. See our Returns, Refunds & Cancellation policy for what to do.
Address and delivery issues
- Please check your address, PIN code and phone number at checkout. We can change the address only before the order is dispatched.
- If a parcel is returned to us because of an incorrect address or because nobody was available after repeated delivery attempts, we’ll arrange re-delivery once you pay the additional courier charge.
- If a parcel is lost in transit, we’ll remake and resend your order or give you a full refund.
Questions
Write to us at sarikasingh7782@gmail.com or WhatsApp +91 98203 03676. We’re available Monday to Saturday, 10 am – 7 pm IST.