We want every Benka order to arrive just as you imagined. If something has gone wrong, here’s how to reach us and what to expect. This process follows the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023.
Step 1: Contact customer care
Most issues are fixed fastest this way. Send your order number and a short description, with photos if relevant.
- WhatsApp or call: +91 98203 03676
- Email: sarikasingh7782@gmail.com
- Hours: Monday to Saturday, 10 am – 7 pm IST
Step 2: Write to our Grievance Officer
If you’re not satisfied with the response, or your complaint is about personal data, contact our Grievance Officer directly.
Grievance Officer, Benka
Email: sarikasingh7782@gmail.com
Phone: +91 98203 03676
Address: available on request
Our timelines
| Stage | Timeline |
|---|---|
| Acknowledgement of your complaint, with a reference number | Within 48 hours |
| Resolution and written response | Within one month of receiving the complaint |
What to include
- Your name and the phone number or email used for the order.
- Order number and date.
- What went wrong and what you’d like us to do.
- Photos or videos, if they help explain the issue.
If you’re still not satisfied
- National Consumer Helpline: call 1915 or file a complaint at consumerhelpline.gov.in.
- Consumer Commission: you can file a consumer complaint online through e-Daakhil.
- Personal data complaints: after using our grievance process, you can approach the Data Protection Board of India under the DPDP Act, 2023.